Exchange and returns
The short version
You have 3 days from delivery to ask for an exchange. Tell us within that window and we will sort it out.
What can be exchanged
- The colour is clearly different from the photo
- The fabric is not what the product page described
- The size does not fit, on stitched items
- The piece arrived damaged or with a fault
What we cannot take back
- Anything worn, washed, or altered
- Anything stitched or cut, on unstitched fabric
- Items returned without their original packaging and tags
- Requests made after 3 days
How to start one
- Message us on WhatsApp with your order number
- Send a photo of the piece in daylight, no filter
- We confirm and arrange pickup or ask you to send it back
- Once we receive it, the replacement is dispatched
Colour, honestly
Screens differ. We photograph in natural light without filters so what you see is what ships. Even so, a slight variation between screens is normal. A clear mismatch is on us, and we will exchange it.
Refunds
We exchange rather than refund, since cash on delivery means no card payment to reverse. If the exact piece is unavailable, we offer another of the same value or store credit.